Community Connect concession

Community Connect concession

From 1 July 2023, eligible customers can get a 50% discount on bus services

You can apply for the discount if you have a current Community Services Card issued by the Ministry of Social Development (MSD). You will need to provide your MSD client number and date of birth, which is verified during the application process and the concession is loaded to a registered Bee Card.

If you already receive discounted travel, especially SuperGold, Accessibility and Tertiary concession holders, please check which concession is best for you. Only one concession per card is possible.

Option 1

Get the Community Connect concession on your existing Bee Card. This will immediately replace your current concession but please note the Community Connect concession will be applied from the 1 July onwards.

Option 2

Apply for a new Bee Card with the Community Connect concession and manage two cards. Once your new card arrives, you can keep using your old card, including any concessions.

Apply for a Community Connect concession

The fastest and easiest way to access the Community Connect concession and load it onto your Bee Card is online by visiting  

If you do not have a Bee Card:

  1. Click the ‘Get a Card’ button
  2. Choose Community Connect card type
  3. Your free Bee Card will arrive with the concession loaded
  4. Activate the card online and be ready for discounted fares.

If you have an unregistered Bee Card:

  1. Click the ‘Register your Card’ button
  2. Create an account
  3. Register your card
  4. Apply by selecting ‘Add Community Connect’ on the Manage card page.

You can also apply by calling 0800 4 BAYBUS (0800 4 229 287), emailing or visiting your local regional council office.

  • Rotorua: Level 2, 1118 Fenton Street, Rotorua 3010
  • Tauranga: Regional House, 1 Elizabeth Street, Tauranga 3110
  • Whakatāne: 5 Quay Street, Whakatāne 3120

Offices are open 8.30am to 5pm, Monday to Friday.

Community Services card expiry

When your Community Services Card expires and you receive a new card, you will also need to renew the Community Connect concession by logging into your Bee Card account and applying the new expiry date.

Get help with your application

Need support? A friend or family member can fill in the Community Connect application form on your behalf. You can also visit your nearest Regional Council office for assistance.

Find out more about Community Connect