Bee Card terms and conditions are being updated
Motu Move, the new national payment and ticketing solution for public transport, is being introduced region by region over the next couple of years. This means Bee Cards will expire at different times, depending on when each region transitions to Motu Move. The terms and conditions are being updated on 27 February 2025 to reflect this phased approach. To read all terms and conditions visit beecard.co.nzopen_in_new.
You don’t need to do anything right now.
For the Bay of Plenty, we expect to transition to Motu Move later in 2025, though exact dates will be confirmed closer to the time. Until then, your Bee Card remains valid, and you can continue using it as usual.
What happens when Bee Card expires?
Once the Bee Card system ends in each region, Bee Cards, the value on them, and any remaining tickets will no longer be usable. At that point, you’ll need to switch to a new payment method, such as:
- Contactless debit or credit card
- Digital payments on mobile phones and smart watches (including Apple Pay and Google Pay)
- A prepaid Motu Move card
Refunds and managing your balance
To avoid any inconvenience, we strongly recommend using up your Bee Card balance before the transition to Motu Move (expected later in 2025 for Bay of Plenty). We will provide you with plenty of notice of the Bee Card system ending and all the information and support you’ll need to get ready to use Motu Move.
Concessions and discounts
Concessions will still be available under Motu Move, ensuring discounted fares continue for eligible customers. The process for setting up concessions will be confirmed closer to the transition, and we’ll provide guidance when the time comes.
What’s changing?
Expiry of Bee Cards and Value.
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Ref.no. |
Current Terms and Conditions |
Changed Terms and Conditions |
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68 |
When the Bee Scheme ends, Scheme Expiry, you will not be able to use Bee Cards and the Value on them, nor Tickets, for the Bee Scheme. |
When the Bee Scheme ends with respect to a Council, Scheme Expiry, you will not be able to use Bee Cards, the Value on them, nor Tickets issued by that Council anywhere the Bee Scheme still operates. |
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69 |
At Scheme Expiry we must provide a means by which you can use Bee Card Value but not Tickets after Scheme Expiry for Transport Services similar to those available under the Bee Scheme, which may be confined to such of our cities and regions as you would normally use Transport Services in, and which may have a time limit for use of not less than three months from Scheme Expiry. |
Before Scheme Expiry, each Council must provide a reasonable opportunity to use remaining Bee Card Value and Tickets in the area the Bee Scheme is expiring. To avoid doubt, you are not entitled to a refund for unused Bee Card Value or Tickets at Scheme Expiry, subject to clauses 34 and 35. |
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70 |
Before doing either of these things we may require you to first: return the applicable Bee Card; and if the Bee Card is registered, prove to our reasonable satisfaction that you are the person to whom it is registered; or otherwise, prove to our reasonable satisfaction that you are the person who paid for the Bee Card Value. |
Remove no longer relevant. |
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71 |
At least one month before Scheme Expiry we must give notice of Scheme Expiry and how you can use Bee Card Value after Scheme Expiry: at wwww.beecard.co.nz; and in a newspaper circulating in each of our regions and cities; and on the website of each Council. |
Becomes 70. At least two months prior to Scheme Expiry with respect to a Council, that Council must give notice of Scheme Expiry and how you can use remaining Bee Card Value and tickets: (a) at www.beecard.co.nz; and (b) in a newspaper circulating within that Council’s boundaries; and (c) on the website of that Council. |