About the bus
Many of our buses have features to make it easier for you to use them.
Kneeling buses and ramps
Many of our buses can be lowered to make it easier for you to get on and off them at the curb. If you would like the bus to kneel, please let the driver know as you approach the door.
Wheelchair access
All Bayhopper Tauranga and Cityride Rotorua urban buses and majority of Eastern Bay of Plenty buses are wheelchair accessible with super low floors and ramps.
Most of our buses can also kneel on request, which means the bus will kneel and lower the ramps to ensure ease of embarking and disembarking. Please request the driver to assist you.
Our Buses can accommodate mobility aids up to the maximum dimensions of 700mm wide and 1200mm long and 300kg (combined weight of wheelchair and user) weight limit.
Please note that our buses are unable to accommodate mobility scooters due to their restricted maneuverability.
Wheelchair users have priority seating in the wheelchair bays on our buses.
The wheelchair bay is located at the front of the bus close to the driver and can be identified by a large blue square on the floor with an image of a wheelchair. There is also priority seating wording on the window of the bus.
Priority of these seating areas must be given to people using a wheelchair. The bus driver will wait for wheelchair users to be seated and in a comfortable position with their brakes applied before taking off for the bus journey. For additional assurance passengers can hold onto the rails located in the seating area.
We've also put together a document outlining which Baybus buses are wheelchair accessible, how the buses are wheelchair accessible, priority seating areas/wheelchair bays and accessible payment options while using the bus.
Bike racks
All of our buses in Tauranga, Whakatāne and Rotorua have bike racks for you to use. Please note electric bikes cannot be carried at this time due to their weight and potential health and safety issues around the batteries.
Important things to know:
- The racks are unable to take the weight of electric bikes
- Placing the bike on the rack is the responsibility of the cyclist
- Children’s bikes cannot be carried due to the shape of the bike rack and health and safety policies
- Bike racks are not available on the Murupara or Potaka services
Guide on loading a bike on a Tauranga or Te Puke bus bike rackopen_in_new
Guide on loading a bike on a Rotorua bus bike rack
Charging ports (some buses only)
Charging ports are available on our electric buses in Tauranga only at this stage.