Getting on and off the bus

Signalling the bus

If the bus approaching is the one you would like to take, stay on the curb, and signal the driver with a clear wave of your arm. The driver will then pull over at the stop to allow you to board. 

Getting on (boarding) the bus

Use the front door of the bus to board (and in most instances, please use the rear door to exit). 

All Bayhopper Tauranga and Cityride Rotorua urban buses are wheelchair accessible, with super low floors and ramps. The driver will kneel the bus and/or deploy the ramps if needed. 

If you are using a Beecard, please tag on by swiping your card at the reader (located on the pole on your right as you get on, or on top of the unit to the left of the driver) and move through the bus to allow those behind you to board.  Remember to tag off when you get off (there’s another reader by the back doors).

Getting off the bus

When your stop is approaching, press one of the Stop buttons located on the poles to signal to the driver that you’d like them to stop at the next stop.

Drivers need time to signal and slow down as they approach a bus stop so be sure to give them a bit of time. If no one is waiting at the stop, and the stop button hasn’t been pressed, drivers will pass the stop.

Use the rear door where possible

By using the rear door, you won’t collide with people boarding the bus at the front.

Tag off

If you used a Bee Card to pay for your trip, remember to tag off when you leave the bus. There will be a card reader at the rear door. Tagging off applies any free fare or concession you’re entitled to. Note if you don’t tag off, you’ll be charged a full fare by default.

Getting on (boarding) or getting off the bus between stops

Tauranga and Rotorua bus services

In Tauranga and Rotorua, buses only stop at marked bus stops. When wishing to board the bus please signal as early as you can that you would like the bus to stop for you. When wanting to get off, please give the driver plenty of notice that you would like the bus to stop at the next marked bus stop.

Eastern Bay of Plenty bus services

All Eastern Bay of Plenty services operate on a hail-and-ride system. While waiting for the bus, please raise your arm to indicate that you would like the bus to stop for you. The driver will stop at the nearest safe place. When you get on, please let the driver know where you want to get off, if it is not a designated bus stop.